Terms of Service

1. Who we are and what this covers

Hungry Marvin is operated by [Company legal name], [Business address] ("we", "us"). By creating an account or using the website or apps you agree to these terms and to our Privacy Policy. If you do not agree, do not use the service.

2. Eligibility and your account

You must be at least 18 years old and able to form a binding contract. Give us accurate information, keep your password and two-factor codes safe, and tell us right away if you think your account was used without your permission. You are responsible for activity under your account, including by people you let use it. You may add members of your household; only add people you are authorised to add.

3. What Marvin does

Marvin is an AI food assistant. It learns your tastes, suggests and plans meals, and, depending on the autonomy level you choose, can find and order food or groceries for you through third-party delivery and grocery providers.

4. Ordering authorisation, budget and the undo window

• You choose how much Marvin may do: suggest only, or place orders automatically within rules you set. You can change the level and the rules at any time.
• Marvin orders only within your rules: your budget (per day and per week), the maximum per order, your approved lists, time windows and plan settings. Your first order is always explicitly confirmed by you.
• By choosing an automated level you authorise us to place orders that meet your rules, and to charge your saved payment method for the order total, taxes, delivery and partner fees, and our service fee.
• Before an automated order is sent to the provider, there is an undo window (120 seconds by default; you can change it). During that time you can cancel at no cost. In the app, an order is "placed" when it is committed on our side; after the undo window passes it is submitted to the provider and the provider's cancellation rules apply.
• Prices, availability and delivery times come from providers and can change. We aim to show a quote before ordering, but the provider's final charge may differ slightly.

5. Allergies, health and medical disclaimer

Marvin is not a doctor, dietitian or medical service, and nothing it says is medical or nutritional advice. Allergies you enter and confirm are treated as hard limits when Marvin searches and orders, but menus, ingredients and kitchen practices change and providers may be wrong or out of date. You are responsible for confirming allergy and ingredient information with the restaurant or store before you eat, especially if an allergy is serious or life-threatening. Never rely on Marvin alone. Talk to a qualified professional before making health or diet changes.

6. Fees and payments

• Chat with Marvin, a new meal plan every week and daily check-ins are free. The paid subscription, $9.99 per month or $99 per year (after a free trial if one is offered at sign-up), adds Marvin ordering for you. It renews automatically until you cancel in your billing settings. If a trial or subscription ends, you keep the free features.
• Each order Marvin places for you carries a service fee of $0.99 plus 5% of the item cost. The fee is shown on the quote and fixed when the order is quoted.
• Food, taxes, tips and delivery costs are charged at the provider's price in addition to our fees.
• Payments are processed by Stripe; we do not store your card number. Marvin keeps a budget ledger that tracks spending against your limits on top of your saved payment method; it is not a stored balance or a bank account.
• Fees may change with notice. Subscription fees are non-refundable except where the law requires or we say otherwise. Order refunds depend on the provider and the circumstances.

7. Third-party providers and Google Maps

Restaurants, stores, delivery partners and payment processors are independent businesses. We are not responsible for the food, its quality or safety, or a provider's delivery, and your order is also subject to the provider's own terms. Some place information, ratings, hours, photos and reviews is provided by Google and shown live with Google Maps attribution. By using those features you agree to the Google Maps/Google Earth Additional Terms of Service and acknowledge the Google Privacy Policy. See also our data sources page.

8. AI output

Marvin uses AI models, which can make mistakes, misunderstand you or produce inaccurate or incomplete information. Check important details, such as what is in your cart, the total, the delivery address and anything related to allergies, before you rely on them or let an order go through.

9. Your content and reviews

You keep ownership of what you submit (messages, preferences, reviews, comments). You give us a worldwide, non-exclusive, royalty-free licence to host, process and use it to run and improve the service. For reviews you choose to post, you also give us a licence to display, reproduce and distribute them within the service (shown with a Hungry Marvin member badge) and to use them to guide recommendations. You can delete your reviews at any time. You confirm that your content is honest, based on your own experience and does not infringe anyone's rights. We may moderate, hide or remove reviews that break these terms.

10. Acceptable use

Do not:

• break the law, or use the service for fraud, chargeback abuse or to order for others without their permission;
• post fake, paid, hateful, harassing, defamatory or private-information content;
• probe, scrape, reverse engineer, overload or break the security of the service, or use it to build a competing product;
• try to manipulate Marvin to bypass your spending rules, allergy settings or these terms;
• share your account or impersonate someone else.

11. Termination

You can stop using Marvin and delete your account at any time from your settings or by contacting us; deletion follows the schedule in the Privacy Policy. We may suspend or end your access if you break these terms, create risk or harm for others or the service, or if we stop offering the service. Open orders and fees owed before termination remain payable.

12. Disclaimers

The service is provided "as is" and "as available", without warranties of any kind to the fullest extent the law allows, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not promise the service will be uninterrupted or error free.

13. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or data, and we are not liable for the acts of restaurants, stores or delivery providers, or for allergic reactions or illness relating to food you order or eat. Our total liability for any claim relating to the service is limited to the greater of the amount you paid us in the 12 months before the claim and $100. Some places do not allow these limits, so they may not apply to you in full.

14. Governing law and disputes

These terms are governed by the laws of [State], without regard to conflict-of-law rules. Courts in [State] have exclusive jurisdiction, unless the law where you live gives you the right to bring a claim elsewhere. [Arbitration and class-action terms, if any, to be decided with legal counsel.]

15. Check-ins and text messages (SMS)

• Check-ins are short questions from Marvin about your food habits (for example water or vegetables), sent in the app and, if you choose, by notification, email or text. They are encouragement, not medical advice. You can change the times, pause or turn them off in Settings.
• Text messages: if you tick the box and enter your mobile number in Settings, Hungry Marvin sends automated texts with check-in questions (up to 3 a day) and weekly plan notices. Message and data rates may apply. Reply STOP to opt out, HELP for help ( program details). Consent is not a condition of purchase or of using Hungry Marvin. Carriers are not liable for delayed or undelivered messages.
• See our Privacy Policy for how we handle your number: We do not sell, rent, or share your mobile phone number or SMS opt-in information with any third parties or affiliates for their own marketing purposes.

16. Changes and contact

We may update these terms. We will post the new version and date and tell you of material changes by email or in the app. If you keep using the service after they take effect, you accept them. Questions: privacy@felican.ai, [Company legal name], [Business address].